Customer Service Representative

Principal Duties and Responsibilities:

• Follow directions and work as a team.
• Responsible for assigned customer accounts.
• Responsible for accuracy of all paperwork that arrives for assigned accounts.
• Ensure that all inbound and outbound paperwork is completed accurately and correctly.
• Maintains training abilities for clients and consumers
• Responsible for accuracy of all entries for client services and sales
• Create all in office projects and classroom training products
• Must be pleasant, professional, detailed communication skills and Outlook skills.
• Plan, coordinate, and run five 15‑person outreach shifts per week
• Comfort working with iPads and tablet based software
• Analyze the profitability and efficiency of the team
• Learning basic customer service techniques and client services to help with problem shooting